Media release: Lynn Whatley, VP and Financial Consultant at Citizens First Bank, was recently named to the 2012 Synovus Securities President's Club. Synovus Securities is an affiliate of Citizens First Bank. This is the seventh consecutive year that Lynn has received this prestigious award. The President's Club recognizes financial consultants who exceeded their annual production goals and who consistently delivered a high degree of client satisfaction during the year.
In commenting on the announcement, Angie Lewis, President and CEO of the bank, said, "Lynn worked hard this past year and we are, indeed, pleased to see Lynn recognized for his tremendous work ethic. Excellent results come to those who continuously deliver a high degree of client satisfaction. We are proud of the way Lynn provides his clients with sound financial advice and the finest in customer service."
Whatley, a Rome native, is a graduate of Mercer University and received the Chartered Financial Consultant and Charter Life Underwriter certifications from the American College in Bryn Mawr, PA. He has more than 34 years experience in the financial services industry including retirement, investment, estate and insurance planning. Whatley and his wife, Vicki, reside in Rome.
Citizens First Bank, a division of Synovus Bank, has served the customers of Rome and Floyd County for over 100 years. Citizens First offers diverse lines of business and personal financial services including Business Banking, Investment Services and Mortgage Lending. See Citizens First on the web at www.citizensfirst-rome.com.
Citizens First Bank also announces that Synovus received 17 national awards from Greenwich Associates for excellence in both Middle Market and Small Business banking. Among 750 banks evaluated nationwide, only 39 received national excellence awards for Middle Market banking, and only 42 for Small Business banking. Synovus received four regional awards as well.
"These awards are a testimony to the excellent service our team members provide customers day-in and day-out," said Synovus Chairman and Chief Executive Officer Kessel D. Stelling. "We want to thank our customers for their continued trust and confidence in us, and we know we must continue every day to earn the right to be their bankers and financial advisors."
Angie Lewis, President and CEO of Citizen First Bank said, "Citizens First Bank has had the privilege to serve the Rome community for over 100 years. We live here and our customers are our friends, family and neighbors. It is our desire to always deliver products, services, and expertise that help our customers achieve their financial goals. We are committed to constantly improving our customers' experience and these awards demonstrate our team members' dedication to delivering exceptional service."
In the Middle Market banking segment of the Greenwich Excellence Awards, Synovus was a national winner in these categories: overall satisfaction, likelihood to recommend, and relationship manager performance. The Synovus Treasury Management team was recognized for overall satisfaction, customer service, and product capabilities. In addition to the six national awards, Synovus was honored with two Middle Market banking South Regional awards for overall client satisfaction and Treasury Management overall satisfaction.
In the Small Business banking category, Synovus received national awards for overall satisfaction, likelihood to recommend, relationship manager performance, credit policy, financial stability, branch satisfaction, and personal banking satisfaction. In Treasury Management, Synovus was awarded for overall satisfaction, accuracy of operations, customer service and product capabilities. In the South Regional segment, Synovus was recognized for overall client satisfaction as well as Treasury Management overall satisfaction.
In compiling these rankings, Greenwich Associates interviewed more than 14,000 middle-market firms with sales of $10-$500 million, and 17,500 small businesses with sales of $1-$10 million across the country.
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